Privacy Policy

Last updated: October 27, 2025

Company: Coacalm

1. INFORMATION WE COLLECT

Personal Information

  • Email address (for account creation and authentication)

  • Apple ID information (when using Apple Sign-In)

  • User preferences and settings -

Health and Wellness Information

Through our onboarding questionnaire, we collect information about your wellness journey to personalize your experience:

  • Mental health challenges and symptoms you're experiencing

  • Physical symptoms and stress levels

  • Sleep quality and energy patterns

  • Life circumstances affecting your wellbeing

  • Your wellness goals and coping preferences

  • Previous experience with wellness practices

This information is used ONLY to:

  • Personalize session recommendations for your specific needs

  • Customize your app experience

  • Track your wellness progress over time

This data is:

  • Stored securely and encrypted

  • Linked to your account (for authenticated users) to enable cross-device access

  • NEVER shared with third parties, advertisers, or data brokers

  • Can be deleted at any time by deleting your account

Usage Information

  • Session completion data and progress tracking

  • Device information and technical diagnostics

Camera and Photo Library Data

Camera and photo library access is used for:

  • Providing visual guidance during EFT tapping sessions

  • Allowing you to personalize custom sessions with images

Session guidance: No photos or videos are captured, stored, or transmitted during tapping sessions. Custom session images:

  • Photos you select for custom sessions are initially stored locally on your device

  • If you have an account, custom session data (including images) may be synced to our secure cloud storage to enable cross-device access

  • You can delete custom sessions and their associated images at any time

  • All camera and photo data is processed securely and is never shared with third parties or used for any purpose other than app functionality

Notifications

  • We offer optional daily reminder notifications for EFT practice

  • You control whether to enable notifications and their timing

  • Notification preferences are stored locally and/or synced to your account

  • We only send notifications you've opted into

  • No notification data is shared with third parties

  1. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide and maintain the Coacalm service

  • Personalize your experience with recommended sessions tailored to your wellness needs

  • Process subscription payments

  • Track your progress and customize your experience

  • Provide customer support

  • Improve app functionality and user experience

  • Send optional reminder notifications (if enabled by you)

  • Send important service updates

  1. INFORMATION SHARING

We share information with trusted third-party service providers who assist us in:

  • Subscription management: Adapty (for managing subscription status and payment validation)

  • Payment processing: Apple App Store / Google Play Store (for processing in-app purchases)

  • Data storage: Secure cloud database services (for storing your account data, session history, and custom sessions)

  • Authentication: Apple Sign-In and secure authentication services

We do not sell, rent, or share your personal information or health data with third parties for marketing, advertising, or any other purpose. All third-party services are used solely for app functionality and are bound by strict data protection agreements.

  1. DATA STORAGE AND SECURITY

  • Your data is stored securely using industry-standard encrypted cloud infrastructure

  • We implement robust security measures to protect your information

  • Payment information for subscription services is processed securely by third-party providers

  • Health and wellness data is encrypted both in transit and at rest

  • No face data or biometric information is collected or stored

  1. BIOMETRIC AND FACE DATA

Face Data Collection

Coacalm does not collect, process, analyze, or store any face data, facial recognition information, or biometric identifiers.

Planned Uses

No face data is collected or used for any purpose within the application.

Third-Party Sharing

No face data is collected, therefore no facial or biometric information is shared with third parties or stored on our servers.

Data Retention

No face data retention occurs as no facial or biometric information is collected by the application.

Camera Usage

While the app requests camera permissions to provide visual guidance during EFT tapping sessions and to allow you to personalize custom sessions with images, no videos, facial recognition, or biometric analysis is performed or stored.

  1. DATA RETENTION

  • Account data: Retained for as long as your account remains active

  • Health and wellness questionnaire responses: Retained until account deletion

  • Session history and progress: Retained until account deletion

  • Custom session images: Deleted when you delete the custom session

  • Local device data: Remains on your device until you uninstall the app

  • Notification preferences: Stored until changed or account deletion

You can request deletion of all your data at any time by deleting your account through the Settings screen or by contacting us at coacalm2025@gmail.com. Upon account deletion, all your personal data, health information, and custom content will be permanently removed from our servers.

  1. YOUR RIGHTS

You have the right to:

  • Access your personal information and health data

  • Update or correct your information

  • Delete your account and all associated data

  • Opt-out of non-essential communications and notifications

  • Request a copy of your data

  • Withdraw consent for data processing at any time

To exercise any of these rights, contact us at coacalm2025@gmail.com or use the account deletion feature in the Settings screen.

  1. CHILDREN'S PRIVACY

Coacalm is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

  1. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and stored on servers located outside your country of residence. By using Coacalm, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes through the app or email. Your continued use of CoaCalm after such modifications constitutes your acceptance of the updated Privacy Policy.

  1. CONTACT US

For privacy-related questions, data requests, or concerns, contact us at: Email: coacalm2025@gmail.com Response time: We aim to respond to all privacy inquiries within 48 hours.